At BMW Medford, you'll now find a product expert who will assist you in finding the perfect vehicle to suit your lifestyle and needs. The BMW Genius is specially trained to demonstrate and explain all aspects of your BMW - before, during, and after your purchase.  Meet our BMW Geniuses to experience a new way of learning about BMW vehicles, features and innovations for as long and as often as you wish, without pressure to purchase.


Install the app at to get 24/7 support on your smartphone or tablet. You'll find helpful how-to videos, model-specific product information and answers to frequently-asked BMW questions.



Every new car customer at BMW Medford is invited to return to the center for a free, personalized tour of your new vehicle. To schedule your appointment with a BMW Genius please call (888) 740-5328 or complete the form above.



Looking for more answers while you are on the road or just not near a BMW center? Contact the BMW Genius Hotline on 1-844-4GENIUS (1-844-443-6487), or via


How can our BMW Genius help you
  • Stays up-to-date on latest technology from BMW and other companies
  • Is constantly working to improve customer experience
  • Helps customers understand all the functionality of their cars so they can fully enjoy the experience of the Ultimate Driving Machine
  • Helping customers find the right car for them and their needs
  • Present and demonstrate key features on vehicle for customer
  • Offers constant assistance with any problems or questions the customer may have

Timothy Grogan

"I have been a car enthusiast since childhood, but truly fell in love with the BMW brand when my father purchased a 1996 M3 in 2008.  Ever since, my passion for cars has grown tremendously.  Today, I spend most of my time outdoors, enjoying the scenery of Southern Oregon and the Rogue Valley.  I have a strong dedication to customer service and I truly enjoy working with customers and assisting them with their new (or soon to be theirs) BMW. Sharing  the excitement with my customers about these stellar vehicles  is the high point of my position."

Tim's Direct Line: (541) 774-8463

Why Talk to Tim?

The Genius position is valuable to the customer because, unlike other brands, BMW offers a person that specializes in all of the technology on our cars. This allows the customer to obtain a full understanding of the vehicle so they can enjoy it to the fullest. Also, this dedicated person allows the customer a lifeline to reach out to for any reason in the future, for example, needing help with more features on the car, needing a refresher on their vehicle, or inquiring about new technology on future models.

Talk to Tim

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Ask a Genius or Request an Encore Appointment

4600 Grumman Drive
Directions Medford, OR 97504

  • Sales: 541-774-8450
  • Service: 541-774-8450
  • Parts: 541-774-8450


  • Monday 9:00AM-6:00PM
  • Tuesday 9:00AM-6:00PM
  • Wednesday 9:00AM-6:00PM
  • Thursday 9:00AM-6:00PM
  • Friday 9:00AM-6:00PM
  • Saturday 9:00AM-6:00PM
  • Sunday Closed